Frequently Asked Questions
Grounded answers about journaling, Resume Info, tailoring, credits, insights, privacy, and more.
Getting started
What do I get when I sign up?
You start with 50 free credits. Complete your Resume Info first, then use credits to tailor. You can earn more credits by journaling.
Do I need a credit card to try it?
No. You can sign up and start with free credits, then decide on a credit pack later.
Does this work with multiple resumes?
Yes. Tailoring works across all resumes.
Resume Info (profile setup)
What should I add to Resume Info before tailoring?
At least one job, one project, education, and a few skills. The more complete your profile, the better the tailoring quality.
Can I control what appears on my resume?
Yes. Many fields and items have visibility toggles so you can include/exclude details before export.
AI Journal
What is the AI Journal and why use it?
It’s a conversational journal to capture accomplishments, challenges, and learnings. Entries become a searchable experience database the tailor can pull from to add authentic details.
How do I earn credits by journaling?
When you create and save journal entries, credits are awarded automatically. Bonuses are available; they don’t stack within the same week. Credits aren’t awarded for paid actions (tailor/insights).
What happens when I create a journal entry?
The entry is saved, may be analyzed for insights, and an embedding is generated so it’s searchable and can be referenced during tailoring.
Can I edit or delete journal entries?
Yes. You can update or delete your entries anytime.
Do journal entries feed tailoring?
Yes. Tailoring can pull journaled insights to add specific, resume‑worthy details to bullets.
Tailoring
How do I tailor my resume?
Paste a job description into the tailor. It analyzes the role and cross‑references your Resume Info and journal entries to generate tailored bullets, summaries, and keywords.
Does tailoring use credits?
Yes. Each tailor action consumes credits.
Will the AI make up numbers?
No. It won’t fabricate facts. It may suggest where quantification could help. You control and can edit all outputs before saving or exporting.
Can I export an ATS‑friendly PDF?
Yes. You can export ATS‑friendly PDFs anytime.
AI-Powered Career Coach
What is the AI-Powered Career Coach?
It's an interactive feature that helps you write and improve your resume's work experience bullet points. You can talk to our AI in a realtime voice conversation, and it will guide you to craft compelling, impactful descriptions of your accomplishments.
How does the voice conversation work?
Using your microphone, you can speak with our AI just like you would with a person. It will ask you targeted questions about your responsibilities and achievements, helping you uncover key details and quantify your impact. It then suggests improved phrasing and helps you refine your bullet points on the spot.
Do I have to use my voice?
While the voice conversation is the most interactive way to use the feature, you can also type your responses. The goal is to provide a coaching experience that feels natural and helps you brainstorm effectively.
Insights
What insights do I get?
A data‑driven view (e.g., weekly resume edits, applications, journal entries, skills added) and SWOT‑style analysis to guide what to improve next.
Are insights included with passes/subscriptions?
Insights consume credits, just like other actions.
Credits
What are credits?
Pay‑per‑action units used for tailoring and insights. You start with 50 free credits and can earn more via journaling or buy a credits pack.
Do journaling bonuses stack?
Bonuses don’t stack within the same week; you’ll receive the higher one for that period.
Do you offer refunds?
Credits are a digital service that begins immediately and are non‑refundable. If you see a duplicate or unauthorized charge, contact support and we’ll investigate and correct it.
Do you charge taxes/VAT?
Where applicable, taxes/VAT may be added. Stripe calculates and collects based on your location and applicable law.
Accounts and authentication
How do I sign in?
Via email/password through secure authentication. If you’re not signed in, you’ll be redirected for actions like journaling or purchasing.
Can I delete my account?
Yes. Use the account page to delete your account. You’ll receive confirmation when complete.
Can I export my data?
Yes. You can export your data from your profile or account controls.
Privacy and data
What personal data do you store?
Data you provide (Resume Info, journal entries, tailoring outcomes), plus vector embeddings for journal content to enable semantic search and better suggestions.
Is my data private?
Yes. Access requires authentication, and embeddings are used to serve you within the app. See the Privacy Policy for regional rights (e.g., GDPR/EEA, CCPA/CPRA).
How long is my data retained?
See the Privacy Policy. You can export or delete your data anytime from your account.
Troubleshooting
I ran out of credits—what are my options?
Keep journaling to earn credits or buy a credit pack from the pricing page.
Tailoring quality seems generic—how do I improve it?
Complete Resume Info with concrete achievements and keep journaling. The system performs best with richer, specific inputs.
I closed the tab during an enhancement—did I lose progress?
Enhancements don’t keep running in the background if you close the tab. However, your conversation and answers are saved in your browser. When you reopen the enhancement dialog, it reloads your session and will resume generation if it was in progress. For tailoring, your last thread is remembered and analysis is re‑fetched when you return.
I closed the tab while tailoring—what happens?
We save your tailoring thread locally and restore it when you revisit the Tailor page. Any long‑running request you started may not keep running after the tab closes, but you can restart from the same context.
I closed the tab during an export—did it finish?
Exports run as a request from your browser. If you close the tab, the request is cancelled. Reopen the Tailor page and start the export again.
Still have questions? Contact us or visit the pricing page.